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Home Return Policy

Return Policy

Return Policy

SoundTrails Return Policy

We value your purchase and appreciate you buying from us and we offer a 7-day return window for eligible items. For some items you may be charged minimum handling fees depending on the reason for return. Basis our discretion for some products 10 to 20% handling fees might be charged.

 Please ensure items are returned in complete, packed like new, and with valid reasons within 7 days of receipt and delivery.

 

Conditions for Returns

Returned items must be in new condition, with original packaging, accessories, and manuals.

Products must include the original packing with proper outer box packaging/bubble wrap to ensure proper protection during return shipping.

Return requests are subject to approval, and unauthorized returns will not be processed.

How to Make a Return

Get a Return Authorization

Contact us at 9560030646 to request a return authorization.

Upon approval, you will receive an email and a call with return authorization details and instructions.

Pack Your Items Carefully with all accessories and original packing for each and every item

Ensure all items are securely packed in their original packaging and also wrapped in secure protective packaging like a bubble wrap.

Attach the Shipping Label, provided by us.

Handover to Our Logistics Partner which would be assigned by us. They will contact you as per the schedule to pick up the material at your given address.  Request you to ensure the items are packed and ready to pick up before they arrive.